Our Privacy Policy

BMI Healthcare is committed to protecting and respecting your privacy. This privacy policy tells you what to expect when we collect personal information.

By visiting our websites or using our services, you agree that we can use your personal information for the purposes described in this privacy policy.

This privacy policy does not cover the links within our websites linking to other websites. We encourage you to read the privacy statements on the other websites you visit.


When we refer to 'we', 'us', and 'our', we mean BMI Healthcare Limited, members within its group, and hospitals managed or operated by BMI Healthcare.

We also refer to 'personal information' and by this we mean information which relates to or is obviously about you, or from which you can be identified.

We may collect personal information about:

  • visits to our websites
  • enquiries about our products or services
  • information contained in enquiry or booking forms, including through our 'make an enquiry' or 'Live Support' sections of our websites
  • information you provide in surveys or in feedback
  • transactions you carry out on our websites
  • online payments
  • referrals from GPs

If you call our helpline or contact our live support, these telephone calls or live chats may be recorded and retained for a limited period for training and monitoring purposes and to help improve our services. Telephone calls to and from hospitals are never recorded.

We use personal information to:

  • ensure that content from our websites is presented in the most effective manner for you and for your device
  • provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes
  • carry out our obligations arising from any contracts entered into between you and us including accounting, billing and audit, credit or other payment card verification and anti-fraud screening
  • allow you to participate in interactive features of our service, when you choose to do so, and
  • notify you about changes to our products and services.

We take appropriate organisational and technical security measures to protect personal information that we hold against unauthorised disclosure or unlawful processing. Personal information transmitted to the BMI Healthcare website, in particular MyBMI and Payments, is held on secure servers and encrypted. However, the transmission of information via the internet is not completely secure and we cannot guarantee the security of your information transmitted to our websites; any transmission is at your own risk.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

What are cookies?

Cookies are small data files containing unique identifiers, which are sent to your device when you visit a website. Cookies are used to improve your online experience to:

  • Make our website operate as you'd expect
  • Remember your settings during and between visits#
  • Improve the speed/security of the site
  • Allow you to share pages with social networks like Facebook
  • Continuously improve our website for you
  • Make our marketing more efficient.

Category 1 Cookies

These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies services you have asked for, like shopping baskets or e-billing, cannot be provided.

User consent is not required for the delivery of those cookies which are strictly necessary to provide services requested by the user.

Category 2 Cookies

These cookies collect information about how visitors use a website, for e.g. which pages visitors go to most often, and if they get error messages from web pages. These cookies don't collect information that identifies a visitor. All information these cookies collect is aggregated and therefore anonymous. It is only used to improve how a website works.

Web analytics that use cookies to gather data to enhance the performance of a website fall into this category. For example, they may be used for testing designs and ensuring a consistent look and feel is maintained for the user. This category does not include cookies used for behavioural/ targeted advertising networks.

Category 3 Cookies

These cookies allow the website to remember choices you make (such as your user name, language or the region you are in) and provide enhanced, more personal features. For instance, a website may be able to provide you with local weather reports or traffic news by storing in a cookie the region in which you are currently located. These cookies can also be used to remember changes you have made to text size, fonts and other parts of web pages that you can customise. They may also be used to provide services you have asked for such as watching a video or commenting on a blog. The information these cookies collect may be anonymized and they cannot track your browsing activity on other websites.

These cookies are used to remember customer selections that change the way the site behaves or looks. It might also include cookies that are used to deliver a specific function, but where that function includes cookies used for behavioural/targeted advertising networks they must be included in category 4 as well as this category.

BMI Healthcare collects these types of cookies by functional use in clause 2.1. By using bmihealthcare.co.uk you agree that we can place these types of cookies on your device

Category 4 Cookies

These cookies are used to deliver adverts more relevant to you and your interests They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by advertising networks with the website operator's permission. They remember that you have visited a website and this information is shared with other organisations such as advertisers. Quite often targeting or advertising cookies will be linked to site functionality provided by the other organization.

Definitions supplied by the International Chamber of Commerce 'ICC UK Cookie Guide' April 2012.

Social Website Cookies

So you can easily "Like" or share our content on the likes of Facebook and Twitter we have included sharing buttons on our site.

The privacy implications on this will vary from social network to social network and will be dependent on the privacy settings you have chosen on these networks.

For information on how to delete cookies, please refer to: http://www.wikihow.com/Clear-Your-Browser's-Cookies

We do not use cookies to:

  • Collect any personally identifiable information without your express permission
  • Collect any sensitive information without your express permission
  • Pass personally identifiable data to third parties
  • Pay sales commissions

We may disclose your personal information (to the extent necessary) to:

  • any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006 or to owners of hospitals that we managed or operated on their behalf, or
  • third parties in the event that we sell or buy any business or assets.

We may use third parties to process your personal information on our behalf. Where we do so, we ensure that they process information in accordance with our confidentiality and security requirements as well as in accordance with data protection requirements.

We may also disclose your personal information where we are required by law.

We will only send you marketing information where you have provided your consent to receive it. You have the right to ask us to stop processing your personal information for marketing purposes by contacting the Digital Marketing Department at BMI Healthcare, BMI Healthcare House, 3 Paris Garden, Southwark, London, SE1 8ND, or by email on www.info@bmihealthcare.co.uk

Where you are receiving marketing information by email, you can unsubscribe by clicking on the link within the email that has been sent to you, or via your MyBMI personal account.

You can find out if we hold any personal information by making a 'subject access request' under the Data Protection Act 1998. If we do hold information about you we will:

  • give you a description of it;
  • tell you why we are holding it;
  • tell you who it could be disclosed to; and
  • let you have a copy of the information in an intelligible form.

If you are a patient and you wish to request details of or a copy of your medical records, please contact the hospital at which you have received the care and treatment. For all other requests for any personal information we may hold you need to put the request in writing to the Data Protection Officer, BMI Healthcare, BMI Healthcare House, Southwark, London, SE1 8ND, or by emailing DataProtectionOfficer@bmihealthcare.co.uk. Your request may be subject to a fee.

Changes to our privacy policy

We keep our privacy policy under regular review. This privacy policy was last updated on January 2016


If you would like to know more about anything in this privacy statement, please email us at DataProtectionOfficer@bmihealthcare.co.uk.

or write to the Data Protection Officer,

BMI Healthcare,
BMI Healthcare House,