Patient services & facilities

In order to ensure the care we provide is tailored to your needs and supports you at every stage of your treatment, we have developed a comprehensive range of complementary services to complete your cancer care programme. These include:

  • counselling services, many of which are available on-site
  • the chance to share your feelings and hear about other’s experiences through patient support groups
  • complementary therapies to supplement your care
  • should you require, we can put you in touch with wig makers if you are having chemotherapy
  • facilities for friends and family to stay overnight with you
  • a programme of advice through Macmillan Cancer Support literature and knowledge
  • specialist nursing team on call 24/7

Support for you and your family
Our patient support groups are designed to help people with cancer, their families and friends share their experiences and help each other. The groups are led by compassionate medical professionals who can help you to understand and deal with cancer and its effects.

We also offer advanced rehabilitation and living well programmes for our cancer patients. This helps you to recover with individual or group training and exercise sessions. It can help you to keep active and fight the side effects of your cancer treatment.

Dedicated facilities
When you visit one of our hospitals for private cancer treatment you’ll stay in your own private room or receive treatment in a designated treatment area. Many of our dedicated chemotherapy suites have specialist chemotherapy chairs and plenty of space for your family and friends (over the age of 18 years) to keep your company during your treatment.

Your comfort is as important as the quality of care you receive. The majority of our rooms include an en suite bathroom, satellite television, WiFi, telephone, radio, and complementary newspapers and magazines.

Your guests are always welcome to join you for a restaurant-quality meal prepared by our chefs, too.

Macmillan Quality Environment Mark

Macmillan Quality Environment Mark (MQEM)
The award means that our hospitals meet the needs of our patients in a number of areas, from their emotional to physical requirements. The mark shows that we:

  • respect our patients’ privacy and treat them with dignity
  • are welcoming, with accessible facilities
  • focus on our patients’ comfort and wellbeing
  • give choice and control to our patients
  • listen to what our patients think and need.

We’re proud that nineteen of our hospitals are accredited with the Macmillan Quality Environment Mark (MQEM):

We’re working towards even more of our hospitals meeting the standards for the accreditation.