Coronavirus (Covid-19) FAQs

How is BMI supporting the NHS?

We are proud to be supporting the fight against COVID-19. We have agreed a formal partnership with NHS England to support the national effort to tackle COVID-19 by offering all our bed capacity including specialised intensive care beds, across the Group's hospitals and clinics in England. Patients will access these services through the NHS rather than by calling us to book directly.

We have been providing services for NHS patients in England and Wales for a number of years as part of the local communities we serve, and so when NHS England commissioned all private sector hospitals, we already had measures and relationships in place. BMI Healthcare services will be provided at cost, and we will be subject to external auditing at the end of the current crisis.

You can read more about this here and here.

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Is visiting suspended at BMI hospitals?

All visiting is suspended until further notice in order to keep you, our patients and staff safe.

We are aligned with the NHS approach and only in exceptional circumstances will one visitor be allowed:

  • The patient you wish to visit is receiving end-of-life care
  • You are a parent or appropriate adult visiting your child

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Can I book a remote appointment with a BMI consultant?

Remote consultations for private and self-pay patients are available. Please follow this link for information on how to book.

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Can I still book a private GP appointment?

Some of our hospitals are still offering GP services – please call our patient line on 0808 296 4724.

Hospitals offering private GP services

List of BMI Hospitals offering a private GP service
Hospital Type of appointment Surgery times
BMI Albyn Hospital, Aberdeen By phone only Tuesday: 9am to 5:30pm
Thursday: 9am to 5:30pm
BMI The Alexandra Hospital, Cheadle, Cheshire By phone only Tuesday: 4pm to 8pm
BMI Bath Clinic, Somerset By phone only
BMI Blackheath Hospital, Greater London By phone only Monday: 9am to 5:30pm
Tuesday: 9am to 5:30pm
Thursday: 9am to 5:30pm
Friday: 9am to 5:30pm
BMI The Clementine Churchill Hospital, Harrow, Middlesex By phone only By appointment
BMI The Highfield Hospital, Rochdale, Lancashire By phone only Monday: 5:30pm to 7pm
Wednesday: 4:30pm to 6pm
BMI The Kings Oak Hospital, Enfield, London Video calls Saturday: 10am to 1pm
BMI The Lincoln Hospital, Lincoln By phone and video
BMI Mount Alvernia Hospital, Guildford, Surrey By phone only Monday: 10am to 12pm
Tuesday: 9:30am to 12pm
Wednesday: 10am to 12pm
Thursday: 9:30am to 11am
BMI The Park Hospital, Nottingham By phone only Follow-up only
BMI The Princess Margaret, Windsor, Berkshire By phone only Monday: 8:30am to 4:45pm
Tuesday: 1:45pm to 7:15pm
Wednesday: 8:30am to 3pm
Thursday: 9am to 5pm
Saturday: 9am to 1pm
BMI The Ridgeway Hospital, Swindon By phone only Monday: 8am to 1:30pm
Tuesday: 1.30pm to 5.30pm
BMI Sarum Road, Winchester, Hampshire By appointment
BMI The Saxon Clinic, Milton Keynes By phone only Monday: 2pm to 5pm
Friday: 11am to 3pm
Saturday: 8:30am to 12pm
BMI The Sloane Hospital, Beckenham, Kent By phone only Thursday: 2pm to 5pm
Saturday: 10am to 12:30pm
BMI St Edmunds Hospital, Bury St Edmunds, Suffolk By phone only Monday: 10am to 3pm
Thursday: 8am to 1pm
BMI Syon Clinic, Brentford, Middlesex Walk-in / Face-to-face / Phone Monday to Thursday: 8am to 8pm

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Are you providing Coronavirus testing?

We will test staff and patients as appropriate according to their ongoing care and in accordance with guidance provided by Public Health England, but we do not offer general Covid-19 tests to the public.

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What will happen If I've had an appointment cancelled at a BMI Healthcare hospital?

We are reviewing all of the appointments we have had to cancel due to the pandemic, and will be in contact with you in the next few weeks to rebook.

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When will my cancelled procedure be re-booked?

We are reviewing the urgency of all the procedures we've had to cancel due to the pandemic with a view to re-booking them once routine services recommence.

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If I have paid for my procedure will I get a refund?

Yes. For any procedures that cannot go ahead we aim to refund patients within 30 days.

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How do I cancel an appointment?

If you feel you need to cancel your appointment, please use our cancellation form here

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Can I still get a private health assessment and follow-up care?

Due to Government guidance on social distancing we have stopped all health assessments at this time. We will contact patients as and when we can reschedule cancelled appointments.

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