How to pay your bill

If you have received treatment you may pay in the following ways. Please note that payment is due on receipt of your invoice.


You can pay online 24 hours a day, seven days a week on our online payments page.

If you have an invoice, please have it to hand when paying.

Please note that this website should only be used to make payments due to BMI Healthcare Ltd. You may be required to pay your consultant directly for his or her services.

By telephone

Payment can be made at any time via our automated payment line on 0330 008 0457.

You will be asked for the following information:

  • Account (EMPI) Number
  • Invoice Number or Three Digit Hospital Code
  • Payment Amount
  • Credit or Debit Card Details

By post

You can send a cheque made payable to BMI Healthcare Collections. Please ensure that your hospital account number and invoice number (these can be found at the top of your invoice) are clearly written on the back of your cheque. Please detach the remittance slip at the bottom of this invoice and send with your cheque.


Account queries

Please call BMI Business Services between the hours of 9am and 5pm on 0161 216 2500 or email on

Insurance queries

Enquiries in relation to your insurance should be directed to your insurance company. Please check your cover with your insurance company before starting treatment.

For queries about your treatment or other hospital, please contact your hospital.

Want to find out more? Speak to one of our advisers today

0800 142 2309Live chat