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How to pay your bill


If you would like to make a payment for a treatment you recently had, or you are about to have, you can use our quick and easy to use online payment page.

When paying online, we recommend you have your invoice to hand.

However, please bear in mind that appointments with consultants need to be paid immediately to the consultant.

By telephone

Payment for a treatment can be made at any time via our automated payment line on:
0330 008 0457.

Please have your invoice to hand. One of our team members will ask you for the following information:

  • Account (EMPI) Number
  • Invoice Number or Three Digit Hospital Code
  • Payment Amount
  • Credit or Debit Card details

By post

Alternatively, you can send a cheque made payable to BMI Healthcare Collections.

Please ensure that your hospital account number and invoice number (these can be found at the top of your invoice) are clearly written on the back of your cheque.

Additionally, it is very important to detach the remittance slip at the bottom of your invoice and send it with your cheque.

Account queries

If you have a query regarding your account, please contact our BMI Business Services on 0161 216 2500 or email us at [email protected].

Our opening hours are from 9:00am until 17:00pm (Monday to Friday).

Insurance queries

Enquiries in relation to your insurance should be directed to your insurance company. It is important to check your cover with your insurance company before starting treatment.

General Enquiries